Meet the Family Behind the Care

Matt Kaipuke

Co Founder & Company Director

Matt's journey in community services began in 2000, supporting adults with intellectual disabilities and complex support needs. Over the years, he developed a deep passion for helping people maintain their independence, dignity, and quality of life.

In 2024, after many conversations about the future of disability and aged care services, Matt and his son Barclay established Make A Difference Services in Melbourne. Having worked across the care sector, they shared a vision of creating a service that genuinely puts people first.

As a family-owned and operated business, we understand the importance of trust, reliability, and treating every client as we would our own family. Our focus is not only on delivering exceptional support to NDIS participants and Aged Care Clients, but also on creating a workplace where staff feel valued, respected, and heard.

We believe that when staff are supported, clients receive better care. By building strong relationships with both our clients and our team, we provide the consistent, compassionate support that makes a genuine difference in people's lives.

Barclay Kaipuke

Co Founder & Operations Manager

Barclay has extensive experience within the NDIS and disability support sector, beginning his career as a Support Worker before progressing into leadership roles including Team Leader and House Manager. Throughout his career, he has worked closely with and managed some of the highest complex behaviour participants across NSW, supporting individuals with challenging behaviours, mental health needs, forensic backgrounds, and high-intensity support requirements.

Barclay is known for his calm and hands-on leadership style, strong understanding of behaviour support, and ability to build positive relationships with participants, families, and multidisciplinary teams. His experience managing complex homes and leading support staff has given him a strong foundation in delivering high-quality, person-centred care while creating safe and supportive environments for both participants and workers.

Fale Kaipuke

Co Founder & HR Manager

Fale has extensive experience working in the NDIS industry, starting out as a Support Worker and progressing into leadership roles including Team Leader, House Manager, and Case Coordination across Sydney. She has worked closely with participants with complex care needs, high behaviours, mental health challenges, and clients transitioning from hospitals and other care settings back into the community.

Fale is passionate about providing quality, person-centred support and has strong experience leading teams, coordinating care, and building positive relationships with participants, families, and allied health professionals. Her hands-on experience across multiple areas of the disability sector gives her a well-rounded understanding of participant needs and support services.

Our Core Values

The principles that guide every interaction and every care plan we design.

Family-Oriented
Compassion

We treat every participant with the same warmth, dignity, and respect as we would our own family members, fostering true belonging.

Clinical Excellence

Backed by decades of experience, our care is evidence-based, safe, and delivered by highly trained professionals committed to highest standards.

Staff Stability

We believe consistent care is better care. We invest in our team to ensure low turnover, giving you familiar faces you can trust.

OUR MISSION

To deliver compassionate, clinically excellent NDIS support services that empower individuals to overcome boundaries, achieve their goals, and live life on their own terms within a caring, family-like environment.

OUR VISION

To be the most trusted and respected family- owned NDIS provider, known universally for our unwavering commitment to client stability, innovative care practices, and profoundly positive community impact.

A Family Commitment to Better Support

Make a difference services was built on a foundation of family values and deep clinical expertise. We recognised a need in the NDIS landscape for care that wasn't just highly professional, but profoundly personal.

With over 40 years of combined experience, our leadership brings together rigorous standards with the warmth of a family-run organization. We aren't just providers; we are your partners in growth and well-being.

"We believe true care means removing limits, providing stability, and treating every individual like an extension of our own family."

CLINICAL EXCELLENCE WITH HUMAN EMPATHY

40 Years of Compassionate, Specialised Care

As a family-owned NDIS provider, we combine decades of clinical expertise with genuine, warm support to help you or your loved ones thrive without limits.

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40 Years

Combined Experience

Personalised Intake

We start with a comprehensive, holistic assessment to truly understand not just your needs, but your aspirations and preferences.

Compassionate Action

Interventions are delivered with empathy, prioritizing your comfort and minimizing clinical anxiety

Integrated Teamwork

We actively coordinate with your allied health professionals and support coordinators for unified outcomes.

Make A Difference Standard

As a Registered NDIS Provider, we adhere to the strictest quality and safety guidelines. But we view these standards as our baseline, not our ceiling.

Our internal clinical governance framework includes:

Mandatory ongoing training for all staff

Transparent incident reporting and management

Continuous participant feedback loops

Our Clinical & Warm Approach to Care

How we translate our decades of experience into tangible results for you.

Registered

NDIS Provider

40+ Years

Combined Experience

Melbourne & Sydney

Service Areas

24-Hour

Response

"The stability of their staff means my son doesn't have to constantly explain his needs to new people. They truly feel like extended family."

- A Grateful Family Member

Fast-Track Priority Referrals

Stop waiting. We guarantee a 24-hour response time. Leverage our 40 years of combined experience and complex case expertise to get your participants the specialized care they deserve, promptly.