A Family Commitment to Better Support

Make a difference services was built on a foundation of family values and deep clinical expertise. We recognised a need in the NDIS landscape for care that wasn't just highly professional, but profoundly personal.

With over 40 years of combined experience, our leadership brings together rigorous standards with the warmth of a family-run organization. We aren't just providers; we are your partners in growth and well-being.

"We believe true care means removing limits, providing stability, and treating every individual like an extension of our own family."

Our Core Values

The principles that guide every interaction and every care plan we design.

Family-Oriented
Compassion

We treat every participant with the same warmth, dignity, and respect as we would our own family members, fostering true belonging.

Clinical Excellence

Backed by decades of experience, our care is evidence-based, safe, and delivered by highly trained professionals committed to highest standards.

Staff Stability

We believe consistent care is better care. We invest in our team to ensure low turnover, giving you familiar faces you can trust.

OUR MISSION

To deliver compassionate, clinically excellent NDIS support services that empower individuals to overcome boundaries, achieve their goals, and live life on their own terms within a caring, family-like environment.

OUR VISION

To be the most trusted and respected family- owned NDIS provider, known universally for our unwavering commitment to client stability, innovative care practices, and profoundly positive community impact.

Our Clinical & Warm Approach to Care

How we translate our decades of experience into tangible results for you.

Personalised Intake

We start with a comprehensive, holistic assessment to truly understand not just your needs, but your aspirations and preferences.

Compassionate Action

Interventions are delivered with empathy, prioritizing your comfort and minimizing clinical anxiety

Integrated Teamwork

We actively coordinate with your allied health professionals and support coordinators for unified outcomes.

Make A Difference Standard

As a Registered NDIS Provider, we adhere to the strictest quality and safety guidelines. But we view these standards as our baseline, not our ceiling.

Our internal clinical governance framework includes:

Mandatory ongoing training for all staff

Transparent incident reporting and management

Continuous participant feedback loops

Meet the Family Behind the Care

The family behind Make a difference services.

Matt Kaipuke

Co Founder & Company Director

Matt's journey in community services began in 2001, supporting adults with intellectual disabilities and complex support needs. Over the years, he developed a deep passion for helping people maintain their independence, dignity, and quality of life.

In 2024, after many conversations about the future of disability and aged care services, Matt and his son Barclay established Make A Difference Services. Having worked across the care sector, they shared a vision of creating a service that genuinely puts people first.

As a family-owned and operated business, we understand the importance of trust, reliability, and treating every client as we would our own family. Our focus is not only on delivering exceptional support to NDIS participants and Aged Care Clients, but also on creating a workplace where staff feel valued, respected, and heard.

We believe that when staff are supported, clients receive better care. By building strong relationships with both our clients and our team, we provide the consistent, compassionate support that makes a genuine difference in people's lives.

Barclay Kaipuke

Co Founder & Operations Manager

Barclay and Fale Kaipuke have over 12 years of experience in the NDIS industry, both starting out as Support Workers and working their way through to leadership and management roles.

This hands-on experience has given them a strong understanding of what participants, families, and support workers need to achieve the best outcomes. Fale has also worked extensively in Case Coordination, helping participants navigate their supports and build strong relationships with service providers and stakeholders.

Their passion for the industry comes from years of working directly with people and seeing firsthand the difference quality support can make. As a family-run business, they are committed to creating a service where participants feel valued and where workers feel supported, respected, and heard.

Fale Kaipuke

Co Founder & HR Manager

Barclay and Fale Kaipuke have over 12 years of experience in the NDIS industry, both starting out as Support Workers and working their way through to leadership and management roles.

Registered

NDIS Provider

40+ Years

Combined Experience

Melbourne & Sydney

Service Areas

24-Hour

Response

"The stability of their staff means my son doesn't have to constantly explain his needs to new people. They truly feel like extended family."

- A Grateful Family Member

Fast-Track Priority Referrals

Stop waiting. We guarantee a 24-hour response time. Leverage our 40 years of combined experience and complex case expertise to get your participants the specialized care they deserve, promptly.