Fast-Track Your Participants to Stable, Specialised Support.

We know that delayed placements and high staff turnover create immense stress for you and your participants. At Make a difference services, our family-led leadership team provides direct oversight on every referral, ensuring swift intake, rigorous documentation, and reliable care for both standard and highly complex cases across Melbourne and Sydney.

Matt Kaipuke

Founder & Director

Trusted Support

40 Years Combined Experience

Support Coordinators &
Plan Managers

Your time is stretched thin managing caseloads and chasing unresponsive providers. We promise a completely transparent, reliable partnership where you never have to follow up twice. We take the burden of complex care management off your shoulders with proactive communication, stable support teams, and absolute clinical integrity.

Why Partner With Us?

Built for the demands of modern support coordination.

24-Hour Response Guarantee

Eliminate the waiting game with our strict policy of reviewing and responding to all new priority referrals within a 24-hour window.

Complex Case Expertise

Safely place participants with severe behavioral needs or clinical backgrounds, backed by our 40 years of combined clinical and aged care experience.

Low Staff Turnover

Ensure long-term stability for your participants through our fair-treatment workplace model, which significantly reduces the disruption of constantly changing support workers.

Seamless Integration Process

From submission to onboarding, we move with purpose and precision.

Submit Priority Referral

Provide essential participant details and documentation through our secure, integrated portal below.

Immediate Clinical Review

Our leadership team instantly assesses the referral against our capacity and strict clinical frameworks to ensure an accurate, safe match.

24-Hour Callback & Action

Within 24 hours, we contact you to confirm placement feasibility and schedule a 15-minute discovery call to initiate rapid onboarding.

Priority Referral Intake

Secure, confidential, and directly routed to our leadership team for immediate assessment.

Referrer Name *

Agency Name *

Participant Name *

NDIS Status *

Required Services *

SIL

Community Participation

Aged Care

Complex Care Management

Supporting Documentation *

Click to upload

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Clinical Standards You Can Trust

NDIS Screened Staff

All personnel undergo rigorous background and compliance checks.

Rigorous Clinical Documentation

Clear, consistent reporting to aid in plan reviews and
compliance.

Fully Insured & Compliant

Exceeding all regulatory requirements for complete peace of mind.

"Placing complex participants used to take weeks of chasing emails. Make a difference services responded within a day, handled the specialized requirements effortlessly, and provided a stable team that hasn’t changed since day one. They are my most reliable partner."

Senior Support Coordinator

Melbourne

Referral Frequently Asked Questions

What is your capacity for complex care?

We specialize in complex care, including participants with mental health or forensic backgrounds. Our team is experienced in handling cases that others often find challenging, ensuring your participants receive capable, consistent support from day one.

How fast is your intake and transition process?

We prioritise a smooth, gap-free transition. We typically request two weeks' notice to finalise documentation and coordinate with the current provider, allowing us to hit the ground running with a tailored care plan that starts the moment support is needed.

How do you ensure staff consistency?

Consistency is built on how we treat our team. We prioritize staff well-being and respect, which fosters high retention. This approach ensures your participants are supported by a stable, reliable, and familiar team they can trust long-term.